Faulting application name: crw32.exe, version: 10.0.5.1223

Posted by Blake on 10/8/2010
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Issue: Crystal Reports 10 crashes first then when a report is opened.

Steps to Recreate: Create a report, place a label on the report with text in it, then drag a database field into that label. Save and run the report. Now, delete the database field out of that label and drag a different database label into the label. Save the report. Crystal Reports will now crash when the report is opened.

Workaround: Delete the label entirely instead of trying to reuse it. This will mitigate the crash bug.

Extra Information: I have found no way to recover the report with CR10 aside from using a previous saved version. We use source control for our reports so it was easy to rollback to a previous version. You can however open the report in a newer version of Crystal Reports and likely have it work. I opened this one is Crystal Reports 2008 that is packaged with Visual Studio 2008 (this will allow you to retrieve any changes that you might have made). Below are the entries Crystal Reports 10 left in the Windows Event log:

     Faulting application name: crw32.exe, version: 10.0.5.1223, time stamp: 0x43818883
     Faulting module name: crheapalloc.dll, version: 9.2.0.3, time stamp: 0x3fd6d47c
     Exception code: 0xc0000005
     Fault offset: 0x00001d38
     Faulting process id: 0xa718
     Faulting application start time: 0x01cb670c00158735
     Faulting application path: C:Program FilesCrystal DecisionsCrystal Reports 10crw32.exe
     Faulting module path: C:Program FilesCommon FilesCrystal Decisions2.5bincrheapalloc.dll
     Report Id: 418d4315-d2ff-11df-90ac-002564b21202
     Faulting application name: crw32.exe, version: 10.0.5.1223, time stamp: 0x43818883
     Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
     Exception code: 0xc0000005
     Fault offset: 0x0000000c
     Faulting process id: 0xa718
     Faulting application start time: 0x01cb670c00158735
     Faulting application path: C:Program FilesCrystal DecisionsCrystal Reports 10crw32.exe
     Faulting module path: unknown
     Report Id: 3f036bb5-d2ff-11df-90ac-002564b21202